How Can the Public Sector Increase Value?



Jenni InglisDirector at VIE and Board Member of The SROI Netowork

Joëlle Bradly:  Research Manager, Leicestershire County Council





The public sector in many countries face entrenched social problems and at the same time are undergoing significant change.  For public bodies, particularly local government, accounting for the social value created by existing services is only half the battle.

Good systems to identify potential social value problems and opportunities are crucial to decision making that secures best use of public money.  This session will be run as a workshop.  Delegates will have the change to apply a framework, based on SROI and design-thinking, to work through ideas on how better to identifying social value can lead to change.

PowerPoint Presentations:

JENNI AND JOELLE: How can the public sector increase value?


Session summary:


1. Why are organisations not taking enough account of social value?

Jenni and Joelle were focusing on public sector delivery and how existing structures can be changed to increase social value. A challenge for the public sector in many countries is that budgetary cuts and pressures can lead to short-term thinking, or a focus on immediate financial costs rather than long-term social value gains. When councils do not have enough money for frontline services, it can be hard to persuade them to invest money in embedding and understanding social value.


2. What’s the solution?

In order to increase value in the public sector, several suggestions were put forward. It is necessary to strike early with intervention and prevention strategies. It is also useful to identify the key stakeholders with most expertise, ask for their knowledge and advice, and continue to involve them throughout the process.


3. What’s your organisation doing?

Leicestershire County Council is making real strides in evaluating and redesigning their service models. They start with the population group, understand them and identify key priorities and outcomes for them, then collect data. Finally, make decisions on service design and review it. It is important not to start with data collection that might end up being unreliable and unrepresentative.

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